Frequently asked questions
I forgot my password.
If you provided a recovery email address for your account you can request a reset email here. Unfortunately it is not possible to reset an account’s password if you did not provide a recovery email address for it.
My deposit hasn’t been credited.
We credit a pending deposit transaction to your account after one confirmation (i.e. appears in one block). The speed at which transactions get confirmed depends on your transaction fee and the amount of other unconfirmed transactions on the Bitcoin network.
My withdrawal hasn’t arrived.
We process your immediate withdrawals and have them broadcast on the blockchain as soon as possible. However, we are unable to guarantee instant confirmation. The speed at which transactions get confirmed depends on the transaction fee and the amount of other unconfirmed transactions on the Bitcoin network.
What are bits?
Bits are not a distinct currency but just another unit of Bitcoin, like cents are to dollars. 1 bitcoin is always equal to 1,000,000 bits.
How do I deposit?
You can deposit to your account by sending any amount of Bitcoin to your account’s current deposit address.
Depending on what’s available where you live, using an established service like Coinbase or Kraken to purchase Bitcoin will be your cheapest option. Opening an account can be a hassle and take a long time, however. If you just want to purchase a small amount as quickly as possible, we recommend buying on a marketplace like Bisq.
Which currencies does Xstake support?
Xstake exclusively uses Bitcoin. It is not possible to deposit or withdraw in other currencies.
For reasons of security, private keys from our hot wallet are never imported into unvetted software. Unfortunately, that means that any other currencies (such as Bitcoin Cash) sent to your deposit address will not be credited to your account and cannot be returned to you.
Why does the withdrawal fee change from time to time?
Xstake withdrawal fees reflect the actual cost of sending a Bitcoin transaction. As transactions on the Bitcoin network become cheaper or more expensive over time, the withdrawal fee is dynamically adjusted so that we never overcharge you.
Why do you charge a deposit fee?
Like withdrawals, deposits also incur costs. A greater number of deposits means bigger Bitcoin transactions, which in turn requires us to pay larger fees.
To distribute this cost fairly and keep withdrawal fees low, we charge a small fee for deposits. As with the withdrawal fee, the size of the deposit fee depends on how expensive transactions on the Bitcoin network are at the time.
Despite its name, the fee isn’t charged when you deposit, but rather when you withdraw, so you’ll always receive exactly what you deposit. The fee is only charged once for each deposit you’ve made.
How do I play?
First, choose how much you want to wager and which payout multiplier you want to target. Click “bet” to place your bet and watch the multiplier rise from 1.00x upwards! You can click “cash out” at any time in order to multiply your wager with the current multiplier. But be careful: The game can end at any time, and if you haven’t cashed out by then, you get nothing!
If you don’t attempt to cash out manually, you will automatically be cashed out if the game reaches your chosen payout.
How do I know the game is fair?
Xstake proves that the odds are as advertised (1% house edge) and that the rolls are predetermined and cannot react to how players bet. Since Xstake is provably fair, you can verify that yourself using this open-source verification tool.
Why are some multipliers red and some green?
Based on the multipliers’ probabilities, we can expect half of all rolls to be 1.97x or lower and the other half to be 1.98x or higher. Coloring these rolls either red or green depending on which half they are in allows players to quickly visualize how favorable rolls have been for players.
How high can the multiplier go?
There’s no real limit! However, if during a game the bankroll ever faces a potential loss of 1% or greater, the server will automatically cash out all players, forcing them to enjoy an early win.
What does “max profit” mean?
The max profit is the most a player can win in a single bet. It is always equal to 1% of the bankroll. If all players combined were to win more than the per-round max profit, everyone is forced to cash out.
What is the house edge?
The house edge is what a casino mathematically expects to earn whenever a bet is placed. At Xstake, we pride ourselves as the lowest house edge(1%) in all online casinos.
What does the “luck” statistic mean?
Luck shows how many bets you’ve won relative to your expected win rate. For example, if you were to place 1,000 bets on 2.00x, you would expect to win 49.5% of the time, so 495 bets. But if, for example, you actually won 550 of those bets, your win rate would be 55% and your luck approximately +11% (55% / 49.5%).
What happens if I disconnect during a game?
If you lose the connection to Xstake while in a game, the game will continue until it reaches your payout (and you win) or it busts (and you lose).
Because the payout is processed on the server, it is always honored even if you are unable to cash out manually, for example because of connection issues. It’s always possible to encounter lag or connection issues on the internet–even if you have a good internet connection–so we recommend always providing a payout that you are happy to cash out at.
I cashed out but still lost.
Unfortunately, lag is present in all networked real-time games like Xstake. Even if you have a good connection to the internet, depending on many other factors you may sometimes experience lag on the internet.
Although delayed or missed cash-outs due to lag can be frustrating, it is important to understand that, overall, Xstake and investors do not profit from them. In bets that are won, lag causes players to cash out slightly later than they intended to, causing them to win more than they would have otherwise. For this reason we are unable to provide refunds for bets lost due to lag.
Our recommendation is to always set your payout to a multiplier you are happy to cash out at. Payouts are processed on the server and are honored even in the case of connection issues.
What is the bankroll?
The bankroll is the pool of money that players bet against. When players win, the money comes out of Xstake’s bankroll, and when they lose, the money goes into the bankroll.
Xstake’s bankroll is privately funded by bankroll investors, meaning that anyone can invest and will get a share of its profits.
How does bankroll investing work?
You can manage your contribution to the bankroll on the bankroll management page.
When you invest in the bankroll, you gain a proportional stake in its profits and losses. These profits and losses, generated by player bets, are shared among investors based on their stake. Simply put, as an investor, you profit when players lose and incur losses when they win.
Your account balance remains unchanged; instead, the value of your stake fluctuates over time as players place bets. For instance, if the bankroll is 100 BTC and you’ve invested 10 BTC, your stake is 10%. If a player loses 1 BTC, the bankroll increases to 101 BTC, and your 10% stake becomes 10.1 BTC.
Xstake charges a commission only when the bankroll’s profit surpasses its previous all-time high. For example, if the site’s all time high profit is 100 BTC, and current profit is at 99 BTC. Players lose 5 BTC in the next game, this will bring current profit to 104BTC (exceed all time high profit by 4BTC). With a 25% commission rate, Xstake would receive 1 BTC(25% x 4 BTC), and 3 BTC would be added to the bankroll. The commission is deducted in real-time, allowing you to invest or withdraw at any time.
XStake has a dynamic commission structure using the following formula:
(Total BTC in bankroll * BTC 200-day moving average price) / 30,000,000
- Minimum commission rate: 25%
- Maximum commission rate: 75%
What is the offsite bankroll?
Offsite investing allows you to keep part of your bankroll investment in your own wallet. For instance, instead of investing 10 BTC onsite, you can invest 5 BTC onsite and another 5 BTC offsite, while maintaining the same stake in the bankroll’s profits and losses.
With Xstake’s offsite bankroll, you can invest up to 4 times the amount you have in the onsite bankroll. For example, if you have 1 BTC invested onsite, you can invest up to 4 BTC offsite, totaling 5 BTC in exposure.
Note: You can opt out of the offsite bankroll feature by leaving it blank.
How can I divest from the bankroll?
You can manage your contribution to the bankroll on the bankroll management page.
I found a bug.
If you believe you found a bug, please send us an email at support@xstake.com. Even though we test our software carefully, sometimes minor issues go unnoticed, so your help is greatly appreciated!
While Xstake doesn’t have a formal bug bounty program, we are always happy to pay cash bounties for responsible disclosure of significant vulnerabilities.
Do you have a native app for Android or iOS?
Xstake does not have a native mobile app, but its web app is optimized for mobile devices as well as desktop computers. Please be wary of any third-party apps you might find on app stores because signing into such apps with your Xstake account may allow the developer to steal your account and balance.
Tip: You can add Xstake’s app icon to your home screen. See howtogeek.com’s tutorial for details.
Can’t find your question? Send us an email at support@xstake.com
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